FAQS

Shinery's entire collection is clean, non-toxic, and plant-based, so they are safe on all metals and gemstones. This includes sterling silver, solid gold, gold-filled, gold-plated, gold-vermeil, platinum, titanium, brass, copper, oxidized metals, antique metals, and more.

Shinery's entire collection is clean, non-toxic, and plant-based, so they are safe on all metals and gemstones. This includes diamonds, diamonds, opals, pearls, emeralds, ruby, sapphire, topaz, moissanite, aquamarine, and so much more!

Although we are safe on all metals and gemstones. many precious stones should not get wet. We recommend using our Radiance Towelettes, as it is the same formula as our Radiance Wash but does not require water or rinsing.

Shipping + Returns

All orders will be shipped in 1-3 business days.

To process a return, product(s) must be shipped to the address below:

Shinery Shipping + Returns

1345 Seaboard Industrial Blvd N, Suite D2, Atlanta, GA 30318

Once received, we will credit the original method of payment within 3-5 business days.

We do not offer exchanges, but would love to make your order right. Please email hello@shinery.com for questions about your order.

Having Trouble With The Radiance Wash Pump?

The pump utilizes an airless pump technology to ensure your hands and jewelry will be cleansed with a fresh, uncontaminated formula every time. The airless pump may need to be primed, so try pumping until the formula begins to dispense. 

Please note that any time the top is unscrewed, the airlock is broken. To restore the airlock, make sure the pump is screwed on and pump the top multiple times until formula is dispensed. Number of times will vary based on how much formula remains in the bottle.  

To use more force when priming, try pumping with the palm of your hand instead of your finger. Without consistent use, the formula can sometimes harden in the pump and that blockage needs to be cleared. If this does not work, please contact hello@shinery.com

Wholesale Information

Please contact wholesale@shinery.com for all wholesale inquires.